Grasshopper Mower - Worst customer service
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New ReviewerI BOUGHT A NEW GRASSHOPPER IN JAN /4 /2018 WENT MOW MY FIRST CUSTOMER WITH THE NEW MOWER, WOULD NOT MOW . IT STALLED OUT SOUND LIKE IT WAS FALLING PART!!
TOOK IT BACK TO DEALER, THEY WORK ON IT FOR 4 DAYS. THEY ITS FIX TOOK IT OUT TO MOW AGAIN SAME THING WOULD NOT MOW. THEY GRASSHOPPER THEY CAME AND PICK UP MOWER THEY BROUGHT IT BACK THREE LATER SAID IT WAS FIX, TOOK IT WITH DEALER SAME AGAIN WOULD NOT MOW. I ASK FOR MY MONEY BACK.
MOW WAS 325D 52" DECK WITH 1 HOUR ON IT. GRASSHOPPER IS REFUSING TO GIVE MY MONEY!!! GREAT CUSTOMER SERVICE NOT!!! THEY DON'T STAND BEHIND THERE MOWERS AT ALL.
TOLD DEALER IF GIVE MONEY BACK THAT ON YOU, GRASSHOPPER IS NOT THE MONEY BACK. DON'T BYE GRASSHOPPER THEY ARE THE WORST COMPANY WILL NOT STAND BEHIND THERE MOWERS !!!!!!!!!!
Reason of review: Poor customer service.
Monetary Loss: $12500.
Preferred solution: Full refund.
Grasshopper Mower Cons: Customer service.
Location: 1539 Del Prado Blvd, Cape Coral, FL 33990, USA
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Comments
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Incredible how bad they are with customers that got stuck with their lousy mowers...Blame them, put 5hem down , be a bit *** and rude is their way of handling clients that paid alot to find out what you were told and sold was all lies and shame on us for believing their warranty existed .. mine's in the shop again as we speak I can't even sell it..
congratulations grasshopper everyone and anyone involved was let down and blamed for your poor quality machine. I have never asked for any more I have never even asked for a new engine That's all on y'all Y'all brought that up
Russell, you missed the fact that we commented on this review back on March 2, 2018...and that the issue was resolved to the customer's satisfaction. Now, he doesn't come back and say that here, but that's what happened.
As to your particular issue (ref. May 19, 2023 review and previous ones)...Trying to leverage the "credibility" of reviews and comments on this site is going to get you a different result or response from Grasshopper about your particular mower.
It's not that we don't care, we do; if we didn't, we wouldn't take the time to post responses here or even care that this site exists...Kohler is where the buck stops for an issue with a Kohler engine. It's that simple, even if it's hard to hear.
Agreed. Very sad how the customer service is with them.
Our 333 series has been in shop 17 times and is sitting broke down again as we write this.
Shocking how Grasshopper handles bad products they push. Get an attorney , see if he can help.b
Do not trust this company. Owners will not give a crap to stand behind their products.
Well I have my doubts about this review. Seems very unprofessional based on how it was written and my experience with 3 difference Grasshopper mowers has been totally different.
This company actually goes out of their way to make sure your happy. I would look at more reviews and not base my decision on this one alone.
No it's legit we are going through same thing. Get in touch with us and we will show you our list of shop invoices...Still not mowing as we write this.
Now go mow you lucky dog . You got a good one ....
You must have missed the comment we made to the originally poster on March 2, 2018 ... issue resolved. We also did everything we could -- including getting Kohler to send out a factory service tech -- to diagnose YOUR specific issue, which even eluded him for weeks...finally addressed, too.
Anonymous Poster,As of Feb. 23, the day your posts appeared on this website, we (Grasshopper) had already extended an offer which would have resolved this specific issue to your satisfaction.As of today, March, 2, we understand that you have accepted that offer.Thank you for being a loyal Grasshopper customer!Regards,MikeGrasshopper Co.