La Pine, Oregon
Not resolved
Customer service
Product or Service Quality

I purchased a demo 930D from Jacobsen in Corona, CA in 2013. It was delivered to La Pine, OR.

The first summer I used it after delivery there were no problems. The very next summer the right drive tire was flat. I took it in to the local Les Schwab and they found some rust where the bead seal was. They cleaned it up and remounted it.

Originally the dealer had changed the tires from turf to bar tires citing they were required to sell it as originally equipped. During the process of changing the tires they undoubtedly damaged the wheel. The very next summer it was again flat. When I complained to Grasshopper and Jacobsen their answer to the problem was to sell me a new tire and wheel at a discount of $30, which ended up costing me $180.

Mind you this issue came up during the two year warranty. So much for honoring their warranty. Now the left tail wheel is going flat. I had noticed some damage on the rim of the wheel upon delivery (don't know if it were done during demo use or delivery but was unconcerned as long as the wheel held air).

Now it's not. I'm not even going to contact Grasshopper or the dealer since I know it will be fruitless. The mower appears to be a solid mower (except for the wheels and tires).

The problem is the failure of Grasshopper and its dealers to take care of warranty issues with customers. If you buy one you may be left high and dry on warranty problems.

Reviewer is in unhappy mood. This person is quite happy with front mower deck and sturdy frame and engine and stated that there is a room for improvement of poor quality tires and wheels. Please immediately contact the author of this review to discuss warranty issue of grasshopper front mount 930d and associated monetary loss in the amount of $275. Grasshopper Mower needs to issue a full refund according to poster's claims.

Other people also mentioned grasshopper front mount 930d in their reviews. You may find this information helpful for further shopping at Grasshopper Mower.

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