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This company is not a well run company. They absolutely DO NOT stand behind their products.

I have tried to work with them after the engine on my 618 blew up.

They were dismissive, rude, offered absolutely no assistance, even though the engine had only 300 hours on it. I will never again purchase a product from this company.

Product or Service Mentioned: Grasshopper Mower 618 Lawn Mower.

Reason of review: Bad quality.

Company wrote 1 public responses to the review from Jul 22, 2016.
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Rensselaer, Indiana, United States #1198160

Obviously you are not telling the whole story......the 618 carried a KOHLER motor, model TH18 which truly was the worst thought-out motors that Kohler has ever built!.......that being said, you beef is with Kohler, sir and NOT with Grasshopper........I understand you have a problem but tell the whole truth when complainig........

to Butch #1517145

Well... if the company puts an engine in a product they should stand by their decision to use that product.

Kohler has become crap. Grasshopper should know the issues with Kohler and not use their products.

to Diller #1518332
Grasshopper Mower Verified Representative

Diller...we no longer use the Kohler engine in question.Once it was apparent that this particular engine was problem-prone, we discontinued it. Butch is correct; the root of the issue lies with Kohler on this one.

Regardless of how many hours, there is an end to warranty on any piece of equipment at some point. Kohler did make policy adjustments on these engines beyond the warranty period for a time as a goodwill gesture for customers who experienced failures, but it wasn't an indefinite time.What the OP is requesting would be akin to asking a car manufacturer to cover a mechanical failure on a vehicle that is 10 or 15 years old, but only has 30,000 miles on it.

It's that simple. Unfortunate, but simple.

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