Anonymous
map-marker Greenville, Texas

Can't get parts

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We have needed a clutch Spacer for more than a week . It's a small Spacer and no one can get it from grasshopper due to many reasons excuses from them.

We are small company, invested alot of money we thought in a great product so we would not have issues with mowing our clients and running a good company with no reason not to mow. We'll, not getting parts from manufacturer has cost us our entire business...Grasshopper forgets the small stuff like a Spacer that has stopped a company dead in its tracks.....never again invest in grasshopper.

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User's recommendation: Look at parts delivery at company

4 comments
Guest

I wrote this negative review and need to update. Grasshopper contacted me immediately and cleared everything up and was extremely cordial about it.

I was mistaken , said negative things and was wrong given more iinformation.

Thank you for being the company i was hoping you were. Russ Haley

GrasshopperCo

Hello. I believe we spoke yesterday (June 17, 2021).

Just wanted to close the loop here on this thread. The order for the parts was submitted by the servicing dealer on June 15, and the parts were shipped from our warehouse the same day. The shipment was delivered to the dealer on June 17. While we understand the impact to your business for the time the mower was out of service, we did fulfill the order for parts in a timely fashion -- once we received the order from the dealer.

Let us know if we can be of further assistance in the future. - MS

Russell H Qtj
reply icon Replying to comment of GrasshopperCo

We would love further assistance...mower back in shop 10 times first season. That is 20 weeks without your junk mower and no one knows how to repair it and not even offer a mower replacement nothing.

Just sit and wait on you to learn on my mower .

I am paying for all this. So let's go to court since you won't listen or correct this issue...I have lots of time with your mower

GrasshopperCo
reply icon Replying to comment of Russell H Qtj

Mr. Haley, From the time of your 8/19/21 comment on this thread, Grasshopper has stood behind your mower's 3-year / 1,250-hour limited commercial warranty by replacing two idlers (one being the most recent issue) as well as an LED work light.

You purchased the machine in November 2020, so you have nearly two years of warranty coverage remaining; you have logged 400+ hours in the first year of ownership. Furthermore, the Grasshopper factory technical and customer service departments have continued to take your calls and respond to your messages, and Grasshopper is committed to thorough and responsive customer service and technical support for you in the future. Based on other posts and comments you and/or your associates have recently made elsewhere on this forum, we understand that you continue to experience an issue with the Kohler engine on your mower. As has been previously communicated, the engine warranty is offered by Kohler and any/all warranty claims will be approved and processed by Kohler, at the sole discretion of Kohler.

Your dealer has been and continues to be in direct communication with Kohler, yet despite multiple attempts at different times by the dealer to replicate the issue -- including spending half a day mowing with the unit -- they have been unable to do so, thus Kohler is still considering the next course of action. While we can understand the frustration this may cause, the ultimate decision there will come from Kohler. At this point, every service-related issue has been -- or continues to be -- processed in accordance with specified warranty procedures in a timely manner by the dealer, Grasshopper and/or Kohler, respectively. P.S.

Regarding a replacement mower during service time(s), it is at the dealers' discretion to offer loaner mowers for commercial operators. As is the case for any business, large or small, it is the responsibility of the business owner to plan for contingencies. According to your dealer, this Grasshopper mower is the sole operating unit for your mowing business.

If that is the case, we strongly encourage you to plan ahead in the event of future service-related issues, either with your dealer regarding a loaner mower or by acquiring secondary equipment. - MS

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Adriel C

Air filter

Someone seriously needs to check the manufacturing on the air filter or those inserts for it cuz I'm having the damnedest time takin it on and off!!
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Pros:
  • Cant easily take off air filter
1 comment
GrasshopperCo

Hello. Please contact your local dealer or our factory service department for assistance with this issue. Thanks!

Company responded
Timmy J

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

226V in the shop now

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Ive owned my 226v for five years. I have 103 hours of service since I only mow my lawn.

The 26 hp Briggs and Stratton engine stopped running abruptly and sounded like it threw a rod. No busted oil pan but when it was taken apart, I was right. Two broken rods. Waiting to hear about the repair cost.

Totally disgusted.

Ive probably owned 50 Briggs and Stratton engines and this is a first. Of course, it would be the most expensive and should have been the longest lasting.

My dealer is doing all he can but Briggs and Stratton isnt helping

View full review
Pros:
  • Solid deck and frame
Cons:
  • Briggs and stratton motor

Preferred solution: Let the company propose a solution

User's recommendation: Put better motors on expensive mowers

4 comments
Guest

it isnt grasshoppers falt, it is briggs and strattins

Alic Rbc

We appreciate your feedback and are sorry for the problems you have experienced. We would welcome more details about this problem.

You can email our service department at service@grasshoppermower.com.

Before any engine brand and model is introduced into our product line, multiple production engines are tested for thousands of hours in a wide range of temperatures and mowing conditions to prove their durability and performance. The B&S Commercial Turf engines were introduced in Grasshopper mowers beginning in 2010.

Eldon D Fxk
reply icon Replying to comment of Alic Rbc

Liar, you knew the engines were a problem.

GrasshopperCo
GrasshopperCo
reply icon Replying to comment of Eldon D Fxk

Actually, Alic Rbc did not say anything factually untrue. No reason to call anyone a liar if that person did not lie.

While we understand your frustration, the other commenter was right in that it was a B&S issue, not a Grasshopper issue.

We do not intentionally install "poor" engines in our mowers. Now, since this time, B&S has improved engine performance and longevity, and we have upgraded our engine offerings as B&S has released them.

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Company responded
Ronald I Rhl

Improving the grass hopper mower main drive belt longevity

Hi,

I have a D725 diesel grasshopper zero turn mower purchased in 2012.

There were two items that I addressed that drastically improved the longevity of the main drive belt.

One; the idler tension pulley that was “ slamming” against tge frame that was causing the belt to actually break. And, the guard bracket/rod, that caused excessive wear and prematurely were out the main drive belt.

I “ Added” a “ STOP” bracket that “ PREVENTED” the idler pulley from hitting the frame , thus stopping the pulley from “ Turning” and breaking the belt.

The other thing I did was to “ Remove” the rod/bracket, that was installed by the factory to “ Keep” the belt from straying off it’s path, but instead of doing that, it actually caused the belt to rub and wear out prematurely, my fix was to totally remove this rod/bracket,

These teo fixes have “ GEEATLY” added much longevity to the belt life to the main drive belt.

View full review
Loss:
$200
Pros:
  • Good mowere
  • 226v

Preferred solution: Let the company propose a solution

User's recommendation: I recommed that you, “ YOU”, the manufacturer to implement my “ FIXES” to add reliability to your grasshoppers.

1 comment
GrasshopperCo
GrasshopperCo

Hi, Ronald. Thanks for your comments. The information was forwarded to R&D for review.

Company responded
Anonymous

Complaint

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8000 dollar piece of junk the most headache I have ever had I'm considering cutting it up and putting it in the dumpster

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Preferred solution: Let the company propose a solution

3 comments
Eldon D Fxk

Don't count on the owners of this company to stand behind their products. They ignore, lie, refuse to work with you after they have your money.

GrasshopperCo
GrasshopperCo
reply icon Replying to comment of Eldon D Fxk

Like most "reviews" on this site, the original "review" is not helpful, as it does not provide any verifiable information, nor any way to address an issue directly. As for Sada Xlc's comment about customer service, this is also patently false.

We do everything we can to assist and support customers after the sale. If it's an engine issue, we MUST -- legally -- defer to the engine manufacturer. You may not like that, or wish it were different, or whatever, but that is just the way it is. Ask any other mower manufacturer what their policy about engine warranty is, and they will all tell you the same thing.

We are willing to do everything we can do to provide excellent and satisfactory customer experiences; sometimes, we can do much, other times, we can do little. That does not change the underlying approach, though, nor does it reflect whether we "care" about certain customers over others. We also believe that telling the truth, even if the customer would rather not hear it, is better than lying or misrepresenting.

We will tell you exactly why an issue is happening and/or why it cannot be covered under warranty, if warranty applies. How the customer chooses to respond to that information is out of our control, though...

Russell H Qtj
reply icon Replying to comment of Eldon D Fxk

I feel you sir ...Read 5heir comments , rude , and unprofessional...Try a Skag!!! They know customer service and make a much better 1uality product and less expensive....Grasshopper has a bad attitude and bad commentor to reviews....bitter as *** ....

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Company responded
Anonymous
map-marker Lenoir, North Carolina

Poor quality and design.

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I have a front deck 725D power fold deck Grasshopper.

Bought new in September, 2017.

At 189 use hours the power fold electric actuator failed and was replaced under warranty.

At 210 use hours the replacement actuator failed for a net of only 21 hours on the replacement.

Now I have to trailer the lawnmower 35 miles to the dealer for a 3rd actuator.

Time to check the design and placement of these actuators.

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User's recommendation: Grasshopper makes good mowers, just avoid the front deck power fold models.

2 comments
Alic Rbc

The PowerFold feature is designed to both fold the deck up and adjust height of cut. I'm sorry for the troubles you are experiencing.

Are you mowing with it with the actuator against the stops (spacers) when the deck is in the down position as stated on the actuator. If not, one of two things may happen. First, the actuator rod may bend causing failure. Second, the shield where the switch is located will bounce up and down causing the clutch to shut off.

This should solve your problem, If not, please contact your dealer, or Grasshopper at contact@grasshoppermower.com and we will address your problem further. Grasshopper

GrasshopperCo
GrasshopperCo
reply icon Replying to comment of Alic Rbc

FYI, Alic Rbc's comment is an official company response from an authorized customer service representative.

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Company responded
Richard B Bbp

Overheating

grasshopper 72D, cleaned radiator filter and radiator, checked belts and fluids, after 20 to 30 minutes I stopped the mower,idled down, disengaged the blades to move some debris, engaged the blades or so I thought, went about 20ft.and noticed the blades weren't cutting and the temperature light was on. I parked the mower, turned it off.

Started the mower and pulled the handles together and the mower died, checked radiator and it was not hot. belts are on and turning, I give up, can't even put mower up

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Preferred solution: Let the company propose a solution

2 comments
Alic Rbc

Thank you for your review. We are sorry you are having this issue.

We're not sure if you have a 721DT or 725DT but, this sounds like your mower is equipped with a HI TEMP CLUTCH CUTOUT. This device will disengage the clutch when a high-engine temperature is detected. It would be helpful to have the model and serial number of your mower in order to correctly diagnose your problem. If you have the clutch cutout, there is a reset button located on the cutout wiring assembly located under the seat.

If you do not have the clutch cutout, or if your problem does not go away after resetting, please contact your dealer, or contact Grasshopper Mower customer service at 620-345-8621 and we will help get this issue resolved and get you back mowing. Grasshopper Customer Service

GrasshopperCo
GrasshopperCo
reply icon Replying to comment of Alic Rbc

FYI, Alic Rbc's comment is an official company response from an authorized customer service representative.

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Company responded
Anonymous
map-marker Whitney, Texas

Too many problems

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Continually having the clutch cut out and quit mowing. Have to stop and move deck up and down to get sensor back in line where clutch will engage and mow.

There is not enough tension to hold sensor down where it will not stop the clutch. Undercarriage parts continually breaking as well as pillow blocks giving problems. All of this is on a 722D with front deck. It is a.long way off to a Grasshopper dealer and the repair wait times are not good at all.

I am buying a backup mower where I don't have to go through the agony when in shop. For what a replacement for a 722D would cost I can buy several good zero turns in its place.

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User's recommendation: Look around

2 comments
GrasshopperCo
GrasshopperCo

FYI, Alic Rbc's comment is an official company response from an authorized customer service representative.

Alic Rbc

This definitely sounds like the switch box is moving up off the actuator on the PowerFold while mowing. When that happens the clutch will shut off.

Be sure the actuator is tight against the stops when the deck is in the down position. The switch box does have a torsion spring wrapped around the pivot bolt that will hold the switch box down. Make sure pivot bolt is not too tight and not allowing the switch box to pull down against the actuator. We would need more details regarding the undercarriage and pillow block issues you refer to.

Please email us: contact@grasshopper mower.com, or call 620-345-8621 and ask for our service department.

We will be glad to help. The Grasshopper Service Dept.

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John O Ztu

Best mower I have ever had.

the shut off selinoid has constant electric to it and can't figure why, its a diesel . please help where do I look
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1 comment
GrasshopperCo

Hi, John. It sounds like you should contact a dealer to address this issue.

You can contact a local dealer here: Grasshopper Dealers . com Thanks!

HUBERT H Xfc

PROBLEMS WITH MOWER

I BOUGHT A NEW GRASSHOPPER 325D MOWER . IT NOW HAS 45 HOURS ON IT. FIRST ON OF THE MAIN PULLEYS CAME OFF AND RUINED THE SHAFT. THE NUT MUST NOT HAVE BEEN TIGHTENED PROPERLY AT THE FACTORY. THE DEALER DID REPAIR IT. BUT NOW THE MOWER WILL NOT CRANK. I AM 78 YEARS OLD AND I NEED A MACHINE THAT IS DEPENDABLE. I AM VERY UNHAPPY WITH THIS GRASSHOPPERS PERFORMANCE.
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Loss:
$15000
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

1 comment
GrasshopperCo

Hi, Hubert. If this issue persists, contact a dealer for assistance on repairs.

Anonymous
map-marker Cameron, Missouri

199* 725G2 model has been great!

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We bought our Grasshopper mower new in 1999 and it has held up to a couple of aggressive mowers mowing 6 acres of rough terrain. Although it's had its share of repairs over the years, I would not consider any other brand if I were in the market to buy a new mower.
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1 comment
GrasshopperCo

Thank you for your review!

Company responded
William M Pah
map-marker Mercer, Pennsylvania

Re-engineering of deck. To have less grass sticking to it.

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This is my second Grasshopper 0 turn, and on both of them whether wet or dry grass, the grass sticks to the deck after every cutting so bad that high pressure water and a scraping deviice must be used. Even though I have a tilt deck

, it is not easy to clean. Ithink it needs some re-engineering.

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Reason of review:
Hard to clean deck, to much grass sticking to it.

Preferred solution: Let the company propose a solution

3 comments
GrasshopperCo
GrasshopperCo

We recommend that you consider the following: 1) Make sure the deck pitch is 1/8"-1/4" higher in the back, this will help with airflow under the deck and may rectify the issue; 2) set the cutting height at a higher setting to reduce the amount material being cut, which also increases airflow; 3) try a different cutting blade, we have several options to choose from for a variety of cutting conditions.

Guest

The grass is an issue I have had with my 725D 61" front mount deck also. The only way to ensure the next time I mow that I will get a good cut is to spend an hour each time cleaning out the mower deck.

Grass packs around the blades OD so bad the deck gets where it won't eject clippings properly. I like everything about the mower other than the grass packing the deck with every use dry or wet.

However, I would not consider any other brand mower than Grasshopper. Grass Hopper has proven to be the only mower that will hold up to the 6 acers I mow regularly with the least operating and maintenance cost.

GrasshopperCo
GrasshopperCo
reply icon Replying to comment of Guest-1861279

Sorry for the delayed response, but see our comment to the original poster. Also, thank you for your continued loyalty to our brand and products!

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Tim M Nfe
map-marker Harrison, Indiana

I simply LOVE my 226V

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In 2014 I bought a Grasshopper 226V that was a year old. I bought it from a dealer that used it as a demo.

It had 12 hours on it..... I work part time in an apple orchard that has had a line up of Grasshopper mowers. 721D, 225,725, 729 big block, etc. The two 729's were the only new ones they bought.

They are still going strong even after I retired. We had other brands of so called high quality mowers and Skagg was it's only competition. I was putting 30+ hours a week on them in VERY rough conditions. They had front deck models except for the 225.

We mow under trees a lot. I beat the *** out of these mowers but serviced them regularly. They had thousands of hours on them when junked or sold when they were getting to expensive to keep them reliable. The diesel had almost five thousand hours on it.

The engine came out went in another mower and is still running......... My 226V five years later has only had tune up and oil changes done to it. It has close to 300 hours on it. I mow two acres and with my old John Deere tractor lawn mower it took me about 3 hours to mow.

I have even used my 226V in the orchard if one was down and two of us needed to mow because of time and weather issues.

The 226V only takes 45 minutes to do the same two acres and keeps right up with the 729's if we are just mowing yards . The 9 mph mowing speed is rough on my back and bottom but does an EXCELLENT job in dry grass at that speed.

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Pros:
  • 226v
Reason of review:
Work Experience or Job Application
1 comment
GrasshopperCo

Thank you for your review!

Anonymous
map-marker Carrollton, Texas

One year old two problems

1. Choke cable will not engage the choke I have to manually assistant on the side of the carburetor, has been to dealer one time to be repaired they did not fix it.

2.

Kohler engine will not start I believe the fuel pump is out but my dealer mechanic said the fuel pumps never go out and is unwilling to come to my house to assist.

I am a 61-year-old man who cannot push this machine onto the trailer to take it to the shop, I do not know what I am going to do but I am very very dissatisfied with the dealer. This is the second grasshopper I have on the first one I bought from Pioneer and they treated me like a king never had a problem with it in 25 years of service gave it to my son the new one I bought I feel like it is not the same quality Of the first one I bought but if I had a dealer I’m sure it can be worked out any help that you can give me in this matter would be greatly appreciated

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1 comment
GrasshopperCo

Hello, Anonymous Grasshopper Owner. We regret to hear of these issues, especially in attempting to arrange for service with your Grasshopper dealer.

We do need more information from you in order to assist. You mention the partial name of one dealer, so we can make a reasonable assumption as to your general location, however, we will need your full contact information (name & phone, at minimum) and the serial number of your mower in order to pursue this further. Please send that info to CONTACT @ GRASSHOPPERMOWER . COM (remove the spaces when you type that into the "To" line), and reference this review when you do.

Thank you, and we look forward to hearing from you soon. Respectfully - GrasshopperCo

Angela P Lrk
map-marker Rowlett, Texas

PTO belt keeps burning or coming off

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I got this mower used in 2011. From 2011 to 2018, I used this mower to low about 5 acres once a week with no problems whatsoever.

Over the winter of 2017/2018, the mower wouldn't start so I took it to the dealer in the spring of 2018. I got it back and it was fine until about the 2nd time I mowed when the belt broke. First time the belt had been replaced in all those years. I went to the dealer and bought a new belt for $130 and changed it myself....(I'm a woman who has no mechanical experience).

I finally got the belt on and started to mow and about halfway through mowing...the belt broke again. I didn't even get to finish mowing. I was ticked and couldn't afford another belt at that Priya. I looked online and found the same model number belt on eBay for $15.

I ordered two. During the summer of 2018, I had to replace the belt 6 times. I won't take it back to the dealer because they are notorious for screwing people over. They almost ruined my Mahindra tractor because they didn't put any coolant back in the radiator after draining it.

Now it's time to mow again and my PTO belt keeps popping off to where it will come out of the pulley that sits behind the belt clutch and then off the tensioner pulley. I'll put it back on and make about 10 or 15 passes and off it comes again. I've called it every name in the book and probably a few words I've invented. I don't know how to fix this.

I'm putting the belt on right. The pulleys are not bent or dirty. All pulleys turn freely except for the one behind the belt clutch. That one won't budge when the mower is off.

Could the clutch be going out? Also, when I put the mower in reverse, the blades will dig into the ground. I have it set on a 4" cut. I'm kind of ignorant on what the parts are called so if you reply...act like you're talking to an idiot and explain it that way.

Lol. Thanks in advance

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Reason of review:
Bad quality
2 comments
Guest

Check the pulley tensioner arm. It’s supposed to move back and forth.

Mine was froze and kept breaking my belt. It helps to take stress off the belt when going in deeper grass type deal

GrasshopperCo

Hi, there! Contact our Service Department directly for assistance with this issue.

You can do so online at www.GrasshopperMower.com/ask-a-technician. Thanks!

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